Now Hiring - Assistant, Business Development & Member Services in Arlington, VA

Primary Purpose:

To manage and implement membership strategies and provide project management support for the Member Services department primarily focused on the key areas of Associate and Product Supplier member retention, recruitment, and member programs. Support and share management of the day-to-day operations of Business Development & Membership departments. To provide all project management, administrative and office support to the Member Services department and to the Senior Director, Business Development & Membership.

Essential Job Functions:

Associate and Product Supplier Membership – The Associate and Product Supplier Member program generates $7 million in annual revenue. This position, along with the Senior Director, Business Development & Membership is responsible for ensuring that the program achieves its goals. Primary responsibilities include:

• Manage FMI Associate and Product Supplier Membership inquiries and communications by explaining membership levels, benefits, and dues costs.
• Utilize marketing software automation to create lead generation and a sales prospects pipeline for FMI Associate and Product Supplier Membership.
• Coordinate with the Manager Business Development & Membership to provide sales administrative assistance on invoicing and collection of new Associate and Product Supplier applications and membership renewals.
• Work with the Senior Director, Business Development & Membership on projects that support the Associate and Product Supplier members which include but are not limited to; membership applications development and member prospect presentations.
• Provide business analytics support.

Event Sponsorships – Five FMI events have sponsorship inventory. This position will assists with the help of the Manager Business Development & Membership with planning and implementing the sponsorship sales process for in-person and virtual events. Primary responsibilities include:

• Implement strategies to retain past and current sponsors and exhibitors, via outreach and development of sales materials. The events include FMI Midwinter, Midsummer, Fresh Forward, Future Leaders, Annual Business Conference and other event sponsorships as directed.
• Create sponsor sales copy for event websites and sales literature.
• Manage the process of accurate sponsor recognition on the event website, making updates as needed
• Generate sales reports, prospect mailing data and other functions to ensure that the sponsor sales process is efficient and effective.
• Handle other sales support areas such as sponsorship inventory development, and work with the meetings team to ensure sponsorship benefit fulfillment is handled in addition to other sponsorship communications.
• Create sponsorship contracts that clearly communicate the terms and ensure adherence to contract terms.
• Issue invoices and ensure that all sponsors meet their financial commitments prior to the event start date.
• Assists with creative and innovative approaches to new sponsorship opportunities with virtual events/initiatives with FMI’s education platform.

MEMBER SERVICES RESPONSIBILITIES:

• Coordinate and execute dues renewal process for Retailer/Wholesaler, Product Supplier and Associate Member programs as well as collect, process and track dues payments.
• Generate prospect, new member and renewal letters and packets.
• Create and maintain monthly newsletters which include copy and editing responsibilities.
• Compile budget information for department accounts and enter information into the reporting system.
• Maintain accurate information for members and prospects in the FMI database from multiple sources.
• Respond to, track and manage inbound membership inquiries via telephone and email from members and prospective members regarding FMI events, membership and other related inquiries.
• Administrative support to include: preparing, proofreading, and editing documents and reports; creating, categorizing, and maintaining project management files; and, managing project management schedules focused on critical deadlines.
• Assist in scheduling member and prospect meetings, gather and distribute FMI support materials for meetings and assist with follow-up.

• Data management/hygiene.
• Assist with weekly meetings and retreat agendas, notes, and scheduling.

• Help with share/subgroup Rosters.

Other Job Duties:__________________ ________________________________________

• Normal office environment requiring use of typical business equipment (e.g., computer, telephone, fax, copier, etc.).
• Provide periodic back-up coverage of the front desk for the receptionist’s lunch breaks or if the receptionist is out of the office.
• Other duties and projects as assigned.

Physical Requirements: ____________________________________________________

• Ability to travel to share group meetings, conventions, conferences and to local member locations.
• Ability to pack and unpack conference materials (up to at least 50 lbs.).
• Other duties as assigned.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

FMI is an equal opportunity employer.